We would like to inform you that the Sales Conditions listed below clearly and comprehensibly indicate the terms and conditions under which you can make your online purchases in the T.G.S. TRADITIONAL GOODS & SERVICES S.R.L. store.

We therefore invite you to read and accept them in order to use all our online services quickly, safely, and in full respect of the principles of good faith and loyalty in commercial transactions.

Acceptance of the general sales conditions
1. The contract between T.G.S. TRADITIONAL GOODS & SERVICES S.R.L. and the Customer shall be deemed concluded with the acceptance, even partial, of the order by T.G.S. TRADITIONAL GOODS & SERVICES S.R.L.. Such acceptance is considered tacit, unless otherwise communicated to the customer in any manner. By placing an order in the various ways provided, the customer declares to have taken note of all the information provided to him during the purchase procedure, and to fully accept the general and payment conditions described below.

2. If the Customer is a consumer (i.e., a natural person who purchases the goods for purposes not related to his professional activity), once the online purchase procedure is concluded, he will print or save an electronic copy and in any case keep these general sales conditions, in compliance with the laws in force in Italy on distance sales.
3. Any right of the Customer to damages or compensation, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and/or property, caused by the non-acceptance, even partial, of an order is excluded.

Purchase methods
4. The Customer may only purchase the products present in the electronic catalog of T.G.S. TRADITIONAL GOODS & SERVICES S.R.L. at the time of placing the order and viewable online, as described in the related information sheets. It is understood that the image accompanying the descriptive sheet of a product may not be perfectly representative of its features but differ in color, size, accessory products shown in the figure.

5. The correct receipt of the order is confirmed by T.G.S. TRADITIONAL GOODS & SERVICES S.R.L., by means of an email response sent to the email address communicated by the Customer. This confirmation message will report the Date and Time of execution of the order and a ‘Customer Order Number’, to be used in any further communication with T.G.S. TRADITIONAL GOODS & SERVICES S.R.L.. The message reproduces all the data entered by the Customer who undertakes to verify its correctness and to communicate any corrections promptly, according to the methods described in this document.
6. In case of non-acceptance of the order, T.G.S. TRADITIONAL GOODS & SERVICES S.R.L. ensures timely communication to the Customer.

Payment methods
7. Credit card
(Convenient and secure method) – Our servers are protected by SSL protocol and thorough encryption. At the time of payment, you will be automatically connected with an interface and your data will be managed directly by the bank, T.G.S. TRADITIONAL GOODS & SERVICES S.R.L. will never be aware of it. All this to ensure the maximum security and privacy of our customers.

7.1 In case of cancellation of the order, either by the Customer or in case of non-acceptance of the same by T.G.S. TRADITIONAL GOODS & SERVICES S.R.L., the company itself will simultaneously request the cancellation of the transaction and the release of the committed amount. The release times, for some types of cards, depend exclusively on the banking system and can reach up to their natural expiration (24th day from the date of authorization). Once the transaction is canceled, in no case can T.G.S. TRADITIONAL GOODS & SERVICES S.R.L. be held responsible for any damages, direct or indirect, caused by delay in the release of the committed amount by the banking system.

7.2 T.G.S. TRADITIONAL GOODS & SERVICES S.R.L. reserves the right to request supplementary information from the Customer (e.g., fixed telephone number) or the sending of copies of documents proving the ownership of the Card used. In the absence of the requested documentation, T.G.S. TRADITIONAL GOODS & SERVICES S.R.L. reserves the right to not accept the order.

7.3 At no time during the purchase procedure T.G.S TRADITIONAL GOODS & SERVICES S.R.L. is able to know the information related to the buyer’s credit card, transmitted via a protected connection directly to the website of the banking institution managing the transaction. No computer archive of T.G.S. TRADITIONAL GOODS & SERVICES S.R.L. will store such data. In no case T.G.S. TRADITIONAL GOODS & SERVICES S.R.L. can therefore be held responsible for any fraudulent and undue use of credit cards by third parties at the time of payment for products purchased on T.G.S. TRADITIONAL GOODS & SERVICES S.R.L.

8. Cash on Delivery
   In case of purchase by Cash on Delivery, the payment must be made exclusively with cash or by CASHIER’S CHEQUE made out to the courier making the delivery. Nothing more than what indicated at the time of the order will be due by the Customer.

For orders from abroad with an amount exceeding 250.00 euros and for those from Italy with an amount exceeding 500.00 euros, it is not possible to accept cash on delivery as a payment method.

9. Advanced Bank Transfer
   In case of payment by Advanced Bank Transfer, the goods ordered by the Customer will be held until the receipt of proof of the transfer, to be sent to T.G.S. TRADITIONAL GOODS & SERVICES S.R.L. (via fax or email) within no later than 3 working days from the date of acceptance of the order. The dispatch of the goods ordered will only occur upon actual crediting of the due sum on the c/c of T.G.S TRADITIONAL GOODS & SERVICES S.R.L. which must take place within 7 working days from the date of acceptance of the order. If these deadlines are exceeded, the order will be deemed automatically canceled.

The reason for the bank transfer must include:

• the order reference number;
• the date of the order;
• the name and surname of the order holder.

Make the transfer in favor of: T.G.S. TRADITIONAL GOODS & SERVICES S.R.L. – Ubi Banca Group

• (IBAN) IT 83 G 0311101634000000001401
• (BIC, SWIFT CODE) BLOPIT33

Professionals who wish for an invoice are asked to request it at the time of the order by communicating the VAT number.

Prices
10. Unless otherwise indicated in writing all product prices are to be understood “VAT Excluded” and expressed in Euros. VAT will be added to the cost of shipping. The validity of the prices indicated is always and only that indicated by the procedure (quote or cart) at the very moment of forwarding the order to the Supplier. The prices of some or all products may indeed vary several times in the same day without the need for any notice.

Shipping methods
11. The Company will arrange for the delivery of the Products to the address indicated by the Customer by means of professional Carriers selected. Unless explicitly indicated by our Customer Service, delivery is intended at street level. At the time of delivery of the goods by the courier, the Customer is required to check:

• that the number of packages being delivered corresponds to what is indicated in the transport document anticipated via email;
• that the packaging is intact, not damaged, nor wet or otherwise altered, including the sealing materials (custom adhesive tape T.G.S TRADITIONAL GOODS & SERVICES S.R.L. or plastic straps);
• the Customer acknowledges and accepts that in case of impossibility of delivering the Products due to his (or the person in charge) absence at the time of delivery on the day and time agreed, the Products will not be withdrawn from the order and the related amount will not be credited back to the Customer.
• To ensure freshness, the shipment will start from the manufacturers’ warehouses, consequently the customer may receive multiple packages from each manufacturer related to the products purchased

Complaints

12. Any damage to the packaging and/or to the Products must be immediately contested by the Customer by appending a written control reserve on the delivery document of the Carrier, specifying the reason for the reserve (for example “Punctured packaging”, “Tampered packaging”). For any anomalies found on the Products, other than those due to the physiological deterioration of food products or the mere imperfection of the packaging, the Customer may contact the Company at the email address info@smarthalal.it, specifying the defects found and documenting them with photographic material within no later than 48 hours from the receipt of the product, under penalty of forfeiture.

Shipping costs
13. For orders in Italy and in Europe, shipping costs are reported on weight bands in the cart. Shipping costs may vary depending on the number of packages shipped and shipping is free for orders over 80€.

Invoice issuance
14. At the time of purchase the customer will receive a copy of their order to their email inbox.

Right of withdrawal

15. Under Art. 59, paragraph 1, letters d) and e) of Legislative Decree September 6, 2005, n. 206 (Consumer Code), the right of withdrawal is excluded in relation to:
16. a) Goods purchased by a Customer who is not a consumer and/or who requests an invoice;
17. b) Goods that are liable to deteriorate or expire rapidly; and
18. c) Sealed goods that are not suitable to be returned for reasons of hygiene or related to health protection and that have been opened after delivery.

With reference to the cases of exclusion of the right of withdrawal listed above, the Customer, in particular, is informed and accepts that among the Products that “are liable to deteriorate or expire rapidly” are included all the food products offered by T.G.S. TRADITIONAL GOODS & SERVICES S.R.L. on the website, as the characteristics and qualities of such types of Products are subject to alteration even as a result of inappropriate storage.

Liability

16. T.G.S. TRADITIONAL GOODS & SERVICES S.R.L. commits to executing the Services in good faith and to fulfill, or ensure that they are fulfilled, with utmost diligence all the obligations set forth herein in the spirit of solidarity and self-organization that characterizes and must characterize all the activity and services offered and used by Customers through the Website. T.G.S. TRADITIONAL GOODS & SERVICES S.R.L. will not be responsible for any delays occurred during transport. Similarly, the Company cannot be held liable for any loss, damage, incorrect or failed delivery caused by events and/or causes of force majeure or fortuitous event, such as but not limited to: natural disasters, adverse weather conditions (such as intense snowfalls), any strikes (of its own or other employees), transport accidents, explosions or any other cause, similar or different, occurring outside the control of T.G.S. TRADITIONAL GOODS & SERVICES S.R.L. and not attributable to it, even pre-existing, that prevents or aggravates the total or partial execution of the contract.

The Company will not be liable for any damages resulting from the inaccessibility to the Services arising from problems related to the network, providers or telephone and/or telematic connections over which it does not have control, to the failed and/or defective functioning of the electronic equipment of the User or the Company’s suppliers.

The Company will not be liable for any damages resulting from the inaccessibility to the Services arising from problems related to the network, providers or telephone and/or telematic connections over which it does not have control, to the failed and/or defective functioning of the electronic equipment of the Customer.

Privacy
17. Pursuant to Art. 13 of the legislative decree June 30, 2003, n. 196 (“code regarding the protection of personal data”) T.G.S. TRADITIONAL GOODS & SERVICES S.R.L. declares that the Customer’s data will not be in any way disclosed and/or sold to third parties and will be processed by the owner (T.G.S. TRADITIONAL GOODS & SERVICES S.R.L. – with registered office at Via G. Meda n. 7 – 20136 Milan) solely for the purpose of sending you our commercial offers that will reflect your interests, to manage your registration request on the site and for order fulfillment purposes.

The data may also be processed by third parties (e.g., Internet Provider, commercial and marketing services) for activities instrumental to the provision of services reserved for registered users.

With prior consent, the data may be communicated to third-party companies with the same purposes in the sectors: commercial and marketing services.

The Personal Data may be directly provided by the Customer or, in the case of Usage Data, collected automatically during the use of this Application.
If not otherwise specified, all Data requested by this Application are mandatory. If the Customer refuses to communicate them, it may be impossible for this Application to provide the Service. In cases where this Application indicates some Data as optional, Customers are free not to communicate such Data, without this having any consequence on the availability of the Service or its operation.

Location

18. The Data is processed at the operating offices of the Owner and in any other place where the parties involved in the processing are located.
The Personal Data of the Customer may be transferred to a country different from that in which the customer is located, even outside the European Union. When such a transfer occurs, we ensure that it takes place in compliance with this Privacy Policy and ensure adequate protection.
If any of the transfers described just occurred, the Customer may refer to the respective sections of this document or request information from the Owner by contacting him at the details reported at the beginning.

Retention Period

The Data is processed and stored for the time required by the purposes for which it was collected, after the complete execution of the order made it will be deleted within one year from that moment.

The following categories of data may be stored for longer durations:

• financial and accounting data (e.g., invoices, payments, refunds etc.) are kept for the duration required by the applicable tax and accounting laws;
• all content generated by users (e.g., products purchased, behavior patterns) are anonymized but remain available for our analysis in an aggregated form.

At the end of the retention period, the Personal Data will be deleted. Therefore, at the expiration of such term, the right to access, cancellation, rectification and the right to data portability can no longer be exercised.

Pursuant to Art. 7, d. lgs 196/2003 the customer/user has the right to exercise certain rights including knowing:
– the origin of personal data;
– the updating and rectification or, where interested, integration of the data;
– the purpose and method of processing;
– the identifying details of the holder and the responsible
– the deletion, transformation into anonymous form or blocking of data processed in violation of the law.

To exercise these rights, you can contact the data processing manager, writing to: T.G.S. TRADITIONAL GOODS & SERVICES S.R.L., with registered office at Via G. Meda n. 7 – 20136 MILAN) email address: traditionalgs@pec.it

Cookie Policy

19. This Application makes use of Cookies. To learn more and to view the detailed notice, the User can consult the Cookie Policy

Applicable Law
20. The sales contract between the Customer and T.G.S. TRADITIONAL GOODS & SERVICES S.R.L. is concluded in Italy and regulated by Italian Law.
For the resolution of civil and criminal disputes arising from the conclusion of this distance sales contract, the territorial jurisdiction is that of the competent court of the registered office of T.G.S. TRADITIONAL GOODS & SERVICES S.R.L. and therefore the Court of Milan.

Pursuant to and for the purposes of Articles 1341–1342 cod. civ., the parties declare to have read and understood, and therefore to expressly approve the Articles:3 order acceptance; 7.1 order cancellation; 7.3 supplementary information credit cards and fraudulent and undue use of the same by third parties; 11 delivery times; 12 customer liability for non-delivery in case of absence; 12 complaints; 15 exclusion of the right of withdrawal; 16 exclusion of liability for delays in transport, force majeure, fortuitous event and inaccessibility to the network; 20 applicable law and competent court.

With the release of their final authorization for Registration, therefore, the Customer fully and explicitly approves, without any reservations, the aforementioned clauses and identified specifically in the previous paragraph.